CHECK INS & OUTS – GENERAL POLICY
We'll meet you at the home at your convenience any time after 3pm on your arrival date, and our standard check-out time is 10:30am. Early check-in and late check-out can be arranged in advance with our staff, subject to availability and a potential charge. At the end of your stay, if this was for 7 nights or less checking out is simple – you'll have instructions on locking up and safely depositing keys (you don't need to meet anyone from our team) and we'll arrive later in the day to clean. If your stay is for over 8 nights one of our check in representative will meet you at the apartment at 10:30am (unless you have an earlier departure and we can arrange another time/day before) to do the utilities reading and complete the check out procedure.
CHECK IN TIMES:
Standard check-in time: 15:00 - 19:00
**We generally allow check in anytime after 11:00, though we cannot guarantee the apartment will be cleaned until 15:00
Outside of the standard hours, it is mandatory to provide us with your flight/ train number or any other arrival details.
There is an additional cost for late check-in:
19:00 -21:00 20 EURO | 21:00-23:00 40 EURO| 23:00 - 01:59 (next day) 70 EUR| After 02:00 on reque
CHECK OUT TIME: 10:30.
Based on availability we can try to accommodate late check outs. Please ask at the time of making your reservation. An additional fee may occur.
1. Late check-out until 13.00 - The tariff to pay is 50% of their daily rate. This entitles them to stay in the apartment until 13:00 of that day (if the apartment is available).
2. Late check-out after 13.00 - If the client would like to stay after 13:00 of that day the client will have to pay the full daily rate, this entitles them to stay in the apartment anytime up to 10:30 am the following day!
3. If we have guests coming to the apartment on the same day as your departure, and a late check out is not possible, you can leave the luggage at our office free of charge, from 9:00 until 17:00 or at the Santa Maria Novella train station, which has a storage room working from 6am to 11pm.
*** In some apartments, however, the welcoming at check in and the check-out is managed directly by the owner (named OWNER TAKES CARE OF YOU properties). Contact us with your estimated time of arrival in Florence, as soon as you know, so that we can provide you specific information for your check in.
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How to make the phone call upon arrival
If you don’t have a cell phone with active roaming, you can ask the taxi driver to make the call or use a public phone to let us know you have arrived and are heading to the apartment.
How to reach the apartment
FROM FLORENCE AIRPORT
You can either take a taxi, which can be found just outside the airport (and will cost around 25 euros), or you can take the bus to the central station (Santa Maria Novella), which costs 6 euros per person. Once can find the bus stop right next to where all the taxis are parked outside the airport. Click on this link for more info.
www.aeroporto.firenze.it/en/passengers/from-to-the-airport/bus.html
FROM SANTA MARIA NOVELLA STATION (main train station in Florence)
We suggest taking a taxi to the apartment. Simply give the apartment’s address to the driver. You can also walk or take the bus.
If you decide to walk to the apartment or take the bus, please, let us know you will be doing so when you call us at your arrival. Keep in mind that Florence has a relatively small city center, but the streets in the old town can be narrow, with uncommon names for non-Italians and often irregular with small sidewalks, which do not help those that just arrived with luggage and wish to find an apartment’s address in this maze of roads. If you are to take the bus consult Ataf’s website www.ataf.net. If you wish to walk Google maps might help you www.maps.google.com
BY CAR
If you are coming to Florence by car, make sure to be well informed about rules and restrictions on driving downtown Florence. The city center is a restricted traffic area (ZTL - Limited Traffic Zone) controlled by video cameras. Please read our Parking and Driving section on our website for more detailed information.
www.apartmentsflorence.it/parkingdrivingflorence
We will not be responsible for the costs of parking or the fines implied by driving/parking in the city center.
FROM PISA AIRPORT
You can take the train or the bus to Santa Maria Novella station in Florence. It will take around one hour to on hour and a half.
For train timetables from Pisa airport consult
www.trenitalia.com
For buses check
www.terravision.eu
www.autostradale.it
FROM ROME, VENICE, MILAN and other cities
Check Italy’s main train companies for timetables and prices.
www.trenitalia.com
www.italotreno.it
TRANSFER
Ask our Concierge for a quotation for a private driver (English speaker) to pick up you and/or your party upon your arrival.